At Quick-Equip LLC, we want to make it as easy as possible for you to purchase our medical equipment, parts, and accessories. An important part of the purchase process is the return policy. Customer satisfaction is our top priority, and we do our best to work with our vendor network to ensure customers can return products with ease.
Reason for Returns
We will fix any problem that was the fault of Quick-Equip LLC without any cost to the customer and as fast as we can. We pride ourselves on not having problems with our orders, but when they occur, we fix our mistakes.
*If a customer returns an unused product, its original packaging, purchased from our website www.quickequipus.com, for any other reason and it is within 30 days of the date of purchase, the following applies:
Order Cancellations
Order cancellations must be received within 24hrs of placing the order. Once an order ships it is not eligible for cancellation.
*Note: all transaction costs, original shipping charges, and return shipping costs, are non-refundable. If you cancel an order after your credit card has been charged, a 10% cancellation fee will be deducted from the refund amount to cover 3rd party processing fees.
Non-Returnable Products
Some of our products by their very nature are not returnable. The general rule of thumb is that if we cannot resell the product, we cannot return it. All returns must have their original packaging. Products that are sealed cannot have the seals broken.
Non-returnable products include:
Special Order/Custom Items
If we make an error with your order, we will fix it at no charge to you. If you make an error on the order, unfortunately, we cannot issue a full refund in order to recover our cost. Special order items will be charged a minimum 50% restocking fee. There is the possibility your item cannot be returned. This is determined by the manufacturer and is out of our control.
Return Process
To qualify for a return, please note the following:
*Prior to issuing an RA #, we will require the following information:
*Note: Orders for our products purchased at our 3rd party e-commerce stores (eBay, Dotmed, Bimedis) are subject to the Return Policy noted on those listings.
Receiving a Refund
Depending on your checkout method of payment, the amount of your approved refund will be processed via that same method of payment.
About Product Recalls
When we're notified that an item has been recalled, we stop selling the item and notify customers who have purchased the item with the manufacturer's contact information and directions regarding the recall.
If you have a specific question regarding product recall, please contact the product manufacturer directly. See below some useful links to federal legal resources. These websites provide e-mail alerts on recalled products to visitors who sign up to receive them.
Please note that by clicking one of these links, you will be accessing information from or providing information to that particular website and will be subject to the policies of that website.
Note: These are provided for informational purposes only.