Quick-Equip LLC warranty information can be found on each item listing page under title and/or within the product description.
Warranty terms vary by item condition (NEW, REFURBISHED, or USED/TESTED), type, and manufacturer. The warranty period begins on the date the item is delivered/received by the customer. We urge customers to unpack, inspect and test their item(s) upon receipt and promptly notify our Customer Care Team of any functionality issues or damages—email us at info@quickequipus.com or call toll-free (877) 989-1234. Quick-Equip LLC will not be responsible for item(s) issues that are not reported within the warranty period.
Warranty Terms
NEW (Limited 1 Year)
Warranty by and through the OEM (Original Equipment Manufacturer). All warranty claims must be processed through the OEM. Our Customer Care Team will assist with any manufacturer warranty claims.
REFURBISHED (Comprehensive 1 Year Parts & Labor)
Warranty by and through Quick-Equip LLC. Our Customer Care Team will promptly process your claim, issue a service ticket, and assist with logistics.
USED/TESTED (90 Day Parts)
Warranty by and through Quick-Equip LLC. Our Customer Care Team will promptly process your claim, issue a service ticket, and assist with logistics.
PARTS (30-90 Day Prorated—varies by part, OEM, and condition)
Warranty by and through Quick-Equip LLC. Our Customer Care Team will promptly process your claim, source a compatible replacement, and assist with logistics.
Warranty Claims
Submit a warranty claim by emailing info@quickequipus.com with the following:
Our Customer Care Team will promptly open a support ticket and assist you every step of the way.
Quality Assurance Guarantee
Quick-Equip LLC stands by to assist in troubleshooting and resolving any equipment issues. Our rapid response network of experienced technicians & engineers will determine whether a remote solution is viable or if the item should be sent back to one of our repair depots for warranty service. Customer satisfaction is our primary objective!
Extended Service Contracts
Extended Service Contracts are available for purchase, extending the parts and/or labor coverage beyond a standard warranty—discounted if purchased prior to a warranty’s expiration date. Terms of contracts vary from 1 to 3 years, billed monthly, and discounted if prepaid in full. Out-of-warranty items or those not purchased through Quick-Equip LLC are required to be validated as fully functional prior to eligibility.
If you are purchasing equipment, Extended Service Contracts are available as add-on charges on our customized invoices. For more information, contact our Customer Care Team via email info@quickequipus.com or call us toll-free at (877) 989-1234.
REFURB REPAIR DEPOTS (Out-of-Warranty)
Quick-Equip LLC REFURB REPAIR DEPOTS are strategically located hubs with access to multi-modality service documentation, replacement parts, and biomedical engineers to refurb and/or repair out-of-warranty equipment. Technical services are billed at an hourly rate + parts + shipping.
Repair Process:
Technical Service Charges:
Note:
Technical Support: available during local (EST) business hours (*charges apply).