WARRANTY POLICY


Quick-Equip LLC warranty information can be found on each item listing page under title and/or within the product description.


Warranty terms vary by item condition (NEW, REFURBISHED, or USED/TESTED), type, and manufacturer. The warranty period begins on the date the item is delivered/received by the customer. We urge customers to unpack, inspect and test their item(s) upon receipt and promptly notify our Customer Care Team of any functionality issues or damages—email us at info@quickequipus.com or call toll-free (877) 989-1234. Quick-Equip LLC will not be responsible for item(s) issues that are not reported within the warranty period.


Warranty Terms


NEW (Limited 1 Year)

Warranty by and through the OEM (Original Equipment Manufacturer). All warranty claims must be processed through the OEM. Our Customer Care Team will assist with any manufacturer warranty claims.


REFURBISHED (Comprehensive 1 Year Parts & Labor)

Warranty by and through Quick-Equip LLC. Our Customer Care Team will promptly process your claim, issue a service ticket, and assist with logistics. 


USED/TESTED (90 Day Parts)

Warranty by and through Quick-Equip LLC. Our Customer Care Team will promptly process your claim, issue a service ticket, and assist with logistics.


PARTS (30-90 Day Prorated—varies by part, OEM, and condition) 

Warranty by and through Quick-Equip LLC. Our Customer Care Team will promptly process your claim, source a compatible replacement, and assist with logistics.

  • Under Warranty service replacement parts carry a 90-day warranty.
  • Warranty covers faulty components and defects. 
  • Routine preventative maintenance, consumables, wear & tear, and user abuse damage are not covered under product Warranty. 
  • BUYER is responsible for Warranty related shipping charges.
  • Upon warranty expiration our Customer Care Team is always available to assist with technical support.


Warranty Claims

Submit a warranty claim by emailing info@quickequipus.com with the following:

  • Sales invoice number.
  • Serial number of item(s).
  • Brief description of the issues you are experiencing.
  • Upon request: photos and/or video displaying issues you are experiencing.

Our Customer Care Team will promptly open a support ticket and assist you every step of the way.


Quality Assurance Guarantee

Quick-Equip LLC stands by to assist in troubleshooting and resolving any equipment issues. Our rapid response network of experienced technicians & engineers will determine whether a remote solution is viable or if the item should be sent back to one of our repair depots for warranty service. Customer satisfaction is our primary objective!


Extended Service Contracts

Extended Service Contracts are available for purchase, extending the parts and/or labor coverage beyond a standard warranty—discounted if purchased prior to a warranty’s expiration date. Terms of contracts vary from 1 to 3 years, billed monthly, and discounted if prepaid in full. Out-of-warranty items or those not purchased through Quick-Equip LLC are required to be validated as fully functional prior to eligibility. 


If you are purchasing equipment, Extended Service Contracts are available as add-on charges on our customized invoices. For more information, contact our Customer Care Team via email info@quickequipus.com or call us toll-free at (877) 989-1234.


REFURB REPAIR DEPOTS (Out-of-Warranty)

Quick-Equip LLC REFURB REPAIR DEPOTS are strategically located hubs with access to multi-modality service documentation, replacement parts, and biomedical engineers to refurb and/or repair out-of-warranty equipment. Technical services are billed at an hourly rate + parts + shipping.


Repair Process:

  • Upon receipt of your equipment a biomedical engineer will perform a thorough evaluation, report troubleshooting results, and our Customer Care Team will provide a repair Estimate for customers to review. Upon receipt of customer’s signed & dated Estimate approval, emailed to info@quickequipus.com, repair order will be submitted and services performed. Estimates are converted to itemized Commercial Invoices upon the completion of repairs—labor hours calculated + replacement parts costs + shipping charges. Upon receiving payment in full, the equipment is promptly shipped back to the customer in excellent condition. Customers receive updates throughout the entire process.


Technical Service Charges:

  • REFURB REPAIR DEPOT: $250 per hour—initial evaluation requires a 2-hour minimum, which is non-refundable. * Return shipping charged for items that are determined to be non-repairable.
  • On-Site Engineer: $350 per hour (8am-5pm). $400 per hour (weekends & holidays).
  • On-Site Applications Training: $250 per hour.
  • Travel Time: $200 per hour (4-hour minimum).
  • Travel Expenses (air, ground, lodging): billable upon completion.

Note:

  • Customers are responsible for shipping charges to & from Quick-Equip LLC. 
  • Customers are responsible for ensuring the equipment is securely packaged and correctly addressed.
  • Repair parts & labor include a 90-day warranty! 


Technical Support: available during local (EST) business hours (*charges apply).

  • Telephone support - Free
  • Product service (under warranty) – Free
  • Replacement parts (under warranty) - Free
  • Service loaners (under warranty) – Free (subject to availability)
  • *Product service (out-of-warranty)
  • *Extended Service Contracts
  • *Service loaners (out-of-warranty)
  • *Applications training
  • *Replacement parts (out-of-warranty)


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